Terms and Conditions
1. Acceptance of Terms
By engaging Talsnet's managed IT services, you ("Client") agree to these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Provided
Talsnet provides managed IT services including but not limited to:
- 24/7 system monitoring and management
- Technical support (remote and on-site)
- Cybersecurity protection and monitoring
- Cloud services and backup solutions
- Network management and optimization
- Compliance and risk management consulting
Specific services are detailed in your Service Agreement.
3. Pricing and Payment
Managed IT Services: Billed monthly at the agreed rate per device or location as specified in your Service Agreement.
Additional Services: Hardware, software licenses, special projects, and extra on-site visits beyond your plan are billed separately.
Payment Terms: Invoices are due within 15 days of receipt. Late payments may incur a 1.5% monthly finance charge and may result in service suspension.
Auto-Pay: We recommend enrolling in automatic payment via ACH or credit card to avoid service interruptions.
4. Term and Termination
Initial Term: Managed IT service agreements typically have a minimum 12-month commitment.
Renewal: Agreements auto-renew on a month-to-month basis after the initial term unless either party provides 30 days' written notice.
Termination for Cause: Either party may terminate immediately for material breach, non-payment, or illegal activity.
Early Termination: Client may terminate during the initial term by paying the remaining contract balance or an early termination fee as specified in the Service Agreement.
5. Client Responsibilities
Client agrees to:
- Provide accurate contact and system information
- Grant Talsnet necessary access to systems and facilities
- Maintain adequate internet connectivity and power
- Notify Talsnet promptly of changes to systems or personnel
- Follow recommended security practices and policies
- Backup critical data independently (beyond Talsnet backups)
6. Limitations of Service
Talsnet provides "best efforts" support but does not guarantee:
- 100% uptime or zero downtime
- Protection against all cyber threats or data breaches
- Recovery of all data in every disaster scenario
- Compatibility with all third-party software or hardware
We will use commercially reasonable efforts to meet service expectations as outlined in your Service Agreement.
7. Limitation of Liability
Maximum Liability: Talsnet's total liability for any claim arising from services shall not exceed the amount paid by Client in the 12 months preceding the claim.
Exclusions: We are not liable for:
- Indirect, incidental, or consequential damages
- Lost profits, revenue, or data
- Business interruption or downtime costs
- Third-party actions or negligence
- Force majeure events (natural disasters, power outages, internet failures)
8. Warranties and Disclaimers
Services are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
Talsnet warrants that services will be performed in a professional manner consistent with industry standards.
9. Confidentiality
Both parties agree to maintain confidentiality of proprietary information, trade secrets, and sensitive data disclosed during the course of service delivery.
Talsnet personnel will sign confidentiality agreements and follow strict data handling procedures.
10. Data Backup and Recovery
Talsnet provides backup services as specified in your plan, but Client remains ultimately responsible for maintaining adequate backups and disaster recovery plans.
We recommend testing recovery procedures regularly and maintaining independent offline backups of critical data.
11. Security and Access
Talsnet uses industry-standard security measures to protect Client systems and data. However, no system is 100% secure.
Client grants Talsnet necessary administrative access to systems for monitoring, maintenance, and support purposes. Access is logged and auditable.
12. Changes to Services or Terms
Talsnet may modify services, pricing, or terms with 30 days' written notice. Continued use of services after notification constitutes acceptance of changes.
Price increases are typically limited to once per year and will not exceed industry inflation rates.
13. Governing Law
These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in Ector County, Texas.
14. Entire Agreement
These Terms, together with your signed Service Agreement, constitute the entire agreement between parties and supersede all prior agreements or understandings.
15. Contact Information
For questions about these Terms:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.