Privacy Policy
Overview
Talsnet ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our managed IT services.
Information We Collect
Personal Information:
- Name, email address, phone number
- Business contact information
- Technical system information (for support purposes)
- Service usage data
Automatically Collected Information:
- IP addresses, browser type, device information
- Service performance metrics
- System logs and diagnostic data
How We Use Your Information
We use collected information to:
- Provide managed IT services and technical support
- Send service notifications, appointment reminders, and maintenance alerts
- Monitor and improve system performance
- Respond to service requests and support tickets
- Ensure cybersecurity and compliance
- Bill for services rendered
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share information with:
- Service providers who assist in delivering our services (cloud hosting, security tools)
- Legal authorities when required by law
- Business partners with your explicit consent
SMS/Text Message Communications
If you provide your phone number, you consent to receive service-related text messages including:
- Appointment confirmations and reminders
- Support ticket updates
- Maintenance and security notifications
- System alerts
Message Frequency: Varies based on service activity
Opt-Out: Reply STOP to any message to unsubscribe
Help: Reply HELP or call (432) 400-3019
Standard message and data rates may apply.
No third-party sharing: Mobile phone numbers and SMS opt-in consent are not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party.
Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission
- Access controls and authentication
- Regular security audits
- Secure data storage
Data Retention
We retain your information for as long as you are an active customer and as required by law for business and legal purposes.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your information (subject to legal requirements)
- Opt out of text message communications
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy:
This privacy policy complies with applicable data protection laws including TCPA, CAN-SPAM, and general business privacy standards.